Raffle

Thames Valley and Chiltern Air Ambulance Trust Raffle Policies


                                                                                                                        

                                                  Thames Valley and Chiltern Air Ambulance
                                                                    Christmas 2012 Raffle
                                                             Draw Date: 7th January 2012
                                                                Confidential Winner's List


                                                      Prize                           Counterfoil No:

                                          1.         £2,500 Cash               01103925

                                          2.         £1,000 Cash               00417262

                                          3.         £500 Cash                  00683601

                                          4.         £250 Cash                  01156659

                                          5.         £250 Cash                  01104697

                                          6.         £125 Cash                  00861116

                                          7.         £125 Cash                  01090593

                                          8.         £125 Cash                  01244261
 
                                          9.         £125 Cash                  00318610




Fair and Open Draws
Thames Valley and Chiltern Air Ambulance will only conduct its raffles with an External Lottery manager (ELM) registered with the Gambling Commission.

  • All draws are conducted at the ELM’s premises in plain sight of staff.
  • Draws are conducted at random using either a random number generator or using a blind draw.
  • Winners results are published on our website, information is also included in letters sent out to players. Winner’s information is also available on request.
  • Rules are published on websites, on entry forms and the reverse of raffle tickets.
  • Printed versions of rules are available on request.
  • We have a complaints procedure in place.
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  • Law & Disorder
  • Our ELM keeps a record of all raffle tickets that have been distributed.
  • Our ELM is able to provide information for any police checks of a Raffle ticket seller that may be carried out. They are able to provide address details and details of any monies sent in for tickets received.
  • Our ELM operate from secure premises, with fire safes in situ, and contractors such as Securicor.
  • Our ELM processes all entries and handles all monies received for a raffle; however, all monies are paid directly into our own bank account, and banking reports are issued by our ELM on a weekly basis.
  • Thames Valley and Chiltern Air Ambulance advises supporters not to sell tickets in the street.  This advice appears on the reverse of all tickets.
  • Before fulfilling a request for additional tickets, we will check for any previous history of tickets bought or sold by the individual and make a judgement as to whether more books are sent. Our policy is to send additional books to of tickets to a maximum of <no. books>. Following each draw, for all additional tickets requested and sent out, our ELM will carry out an audit to identify whether the individual has sent back payment and stubs, or has returned the additional books unsold.  Where we have received neither, our ELM will contact the individual to ascertain what has happened to the additional tickets.

 
Protection of Children & the Vulnerable
Thames Valley and Chiltern Air Ambulance has taken steps to ensure that our raffles do not attract young people.We have the following procedures in place through our ELM to prevent under age players from participating in any raffle promoted by ourselves;

  • On all cold data used, it is requested that all persons under 16 years of age are excluded from the list before being supplied for the use of our raffles. 
  • Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of a raffle.  
  • The minimum age for play is detailed on the back of all tickets and entry forms produced.
  • Any player who provides dishonest information regarding their age automatically forfeits the right to any prize. This fact is also stated on the reverse of all tickets and on all entry forms.
  • Any player that is found to be under 16 years of age will have any monies paid in relation to the raffle returned to them.
  • If in doubt, Experian Age Verification will be used to ascertain the age of the entrant.
  • In the event that a request to case mailing rafflepacks is received from a vulnerable person’s carer, we would remove their details from out mailing database immediately. If the person has been sent a raffle pack as a result of their details being supplied to us through a cold list, we will give the carer details of how to have that persons details removed from the list owners mailing records as well.
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Problem Gambling
Thames Valley and Chiltern Air Ambulance has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem; The GamCare helpline number and website address is included on all tickets and entry forms to our raffles. Our website address is included on all tickets. A page on our website is dedicated to encouraging people to gamble responsibly and recognise the sings of problem gambling. We also include the GamCare’s helpline and website details for people to refer to should they need further help. There is a restriction in place on the number of ticket books or numbers that can be allocated to an individual. The maximum is 5 raffle books per person or 10 raffle numbers. Players can request a self exclusion from our database for further raffle mailings. Players can request the number of books they would like for an individual raffle and also the number of raffles they would like to participate in on a yearly basis. Through our ELM, Thames Valley and Chiltern Air Ambulance makes a contribution each year to help problem gambling via The GREaT Foundation (Gambling Research Education and Treatment of problem gambling).

Player Complaints for the Raffle

Telephone complaints

  • Initial complaints and queries are dealt with over the telephone by the advisers in the telephone room of our ELM.
  • A telephone log sheet is completed at the time of the call, detailing the caller’s contact details, details of the telephone adviser who took the call, nature of the complaint and how the complaint was resolved.
  • The telephone log sheets will be kept on file for 3 years by our ELM.
  • If an initial complaint cannot be resolved, the complaint is logged by our ELM and we are notified immediately of the issue and it is taken internally to resolve.
  • In the event that a telephone or online complaint cannot be resolved by the ELM (CFP) or representatives of Thames Valley and Chiltern Air Ambulance, Thames Valley and Chiltern Air Ambulance will provide free third party arbitration via IBAS.
  • All general queries will be logged on the log sheets by the ELM and held for future reference.


Written Complaints

  • Initial complaints and queries to be responded to within 48 hours of receipt of complaint by the administration team of our ELM.
  • All complaints are logged on the complaints log sheet, detailing the individual’s contact details, details of the administrator that has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.
  • The complaints log sheets and written complaints will be kept on file at our ELM for 3 years.
  • If the initial complaint cannot be resolved by our ELM, the complaint is logged and forwarded immediately to ourselves to be resolved internally.
  • In the event that a written complaint cannot be resolved by the ELM (CFP) or representatives of Thames Valley and Chiltern Air Ambulance, Thames Valley and Chiltern Air Ambulance will provide free third party arbitration via IBAS.
  • All general queries will be logged on the log sheets by the ELM and held for future reference.